Community
without limits.
Scalable online community management, moderation, and strategy services to grow, engage, and retain thriving digital communities.
About us
KTH Community Consulting helps nonprofits, SaaS companies, and mission-driven organizations build and scale impactful online communities. Founded by Kaila Choi, a seasoned leader in digital engagement, we specialize in community strategy, member experience, and platform transformation.
With a proven track record on platforms like Higher Logic, Khoros, InSided, and Circle, we’ve launched and grown communities that support thousands of members, improving engagement, retention, and connection in the process.
Our approach combines human-centered design with data-driven insights to create inclusive, purpose-driven digital spaces that foster real belonging. From healthcare support groups to product user communities, we’ve helped organizations turn complex challenges into thriving ecosystems.
Thoughtful. Inclusive. Human-Centered
Our Services
At KTH Community Consulting, we provide customizable, scalable community services to support the unique goals of nonprofits, SaaS companies, and mission-driven organizations. Whether you're launching a new community or optimizing an existing one, we help you build lasting engagement and impact.
Community Engagement & Retention
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Strategy development focused on growth and long-term participation
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Re-engagement and activation campaigns
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Retention planning for evolving community needs
Community Management & Operations
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Daily moderation and member support
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Platform launches, migrations, and backend management
Onboarding & Member Communication
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Automated onboarding journeys
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Email newsletters and lifecycle messaging
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Welcome flows that convert new users into active members
AI-Powered Community Solutions
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Smart onboarding and workflow automation
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AI-assisted newsletter and content creation
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Sentiment support using LLMs
Community Programs & Incentives
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User group and ambassador program development
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Badging and gamification systems
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Virtual and in-person event programming
Our Experience
Our Values
Action & Advice: We don’t just consult; we roll up our sleeves and do the work, delivering tangible results that move your community forward.
Strategic & Thoughtful Growth: Every decision is intentional. We focus on sustainable growth strategies that align with your organization's goals and community needs.
Collaboration & Partnership: We work alongside you, treating your community as our own. Success is a shared effort, and we’re invested in achieving it together.
Innovation & Adaptability: The digital landscape is always evolving, and so are we. We embrace new ideas and technologies to keep communities thriving.
Our Mission
At KTH Community Consulting, we help nonprofits, associations, and SaaS companies build inclusive, purpose-driven online communities. We partner with mission-focused teams to design, launch, and scale engagement strategies that create real impact.
With a human-centered and hands-on approach, we turn ideas into action so your community doesn’t just grow, it thrives.
